Shipping policy

Shipping policy

Free pick up service available from Abertillery

Free shipping on orders £50  or more

We use Royal Mail Tracked 48 for sending all parcels.
We can’t track any missing parcels till after 10 working days have passed.

Royal Mail Tracked 48 -£3.55 

 (Free shipping on orders £50  or more)

If you require tracking information please get in contact with us.

How long does delivery take?

We aim to ship all orders within 5 business days. Orders are dispatched using Royal Mail 48.
Orders are then delivered within 2-5 business days.

If you would like to upgrade your postage to 'signed for' please contact us before checking out.

Any incorrect address details are not the fault of Candelicious Melts, refunds are not possible in this situation.

Please note: we are not liable for any loss/charges incurred by parcels that go missing in transit and cannot be held responsible for parcels that are delayed by Royal Mail, you will need to claim directly from them in these instances.